FAQS

Will my personal details remain private?

Yes! We value our customers and their privacy and all details remain confidential.

How secure is it to order with Vet Net Supplies?

Our shopping cart system is connected to Paypal who are the market leaders in Internet payment security so you can have the peace of mind that all your transactions are secure.

Our server is SSL secured meaning all personal information is encrypted and exchanged through a secure server. A padlock will appear at the bottom of your browser window when entering payment information.

What payment options does Vet Net Supplies accept?

PayPal (Visa, Mastercard, Bankcard & eCheque via PayPal)

PayPal is the safer, easier way to pay and get paid online. The service allows anyone to pay in any way they prefer, including through credit cards, bank accounts, buyer credit or account balances, without sharing financial information.

Privacy to Fight Identity Theft

Shop without sharing financial information with sellers. Your privacy is also safeguarded with:

  • Data Encryption
  • Online Safety Essentials
  • Identity Protection Guide

Prevention to Help Stop Fraud

Feel secure knowing our extensive fraud-prevention program includes:

  • 24/7 transaction monitoring
  • Worldwide fraud specialists
  • Cutting-Edge Fraud Models

PayPal Verification System

Protection for Your Purchases

Get 100% protection against unauthorized payments sent from your account and get additional coverage for your eligible transactions from PayPal purchase protection programs.

Bank Deposit

If you wish to make payment via Bank Deposit please submit your order then send us a quick email to admin@vetnetsupplies.com stating you would prefer to make payment via Bank Deposit and we will supply you with our Bank Details via email. When making payment please use your “Order Id Number” as your payment reference.

Does the price already include GST?

Yes, all prices are GST inclusive.

How is postage costs calculated?

Australian Customers (AUD):

Orders less than $199 = $7.50

Orders over $199 = FREE

(All Australian orders include tracking)

Overseas Customers (AUD):

Orders less than $199 = $26.95

Orders over $199 = FREE

How long will my order take to arrive?

Please allow up-to 10 business days for delivery within Australia, however, most of our customers receive their order in much less time.

Actual delivery time depends on a number of factors including the amount of mail the post office has to process at the time and whether or not you live in a metropolitan area.

How do I check the status of my order?

Simply login to your account and from your account dashboard you can view all your recent orders which specifies the order details and order status. You can also manage your shipping and billing addresses and change your password in your account dashboard.

What if I'm not satisfied with my order?

If you are not satisfied with your order please tell us why at admin@vetnetsupplies.com and then just return it (unopened in the original packaging) for a replacement or refund.

What happens if I am after a product that is not listed on Vet Net Supplies?

Please contact us with your enquiry at admin@vetnetsupplies.com & we will do our best to locate products that are not listed on our website. Allow 48 hrs for a response to your enquiry.

What are the benefits of joining the mailing-list?

If you register to our mailing-list, you become entitled to special discount schemes, promotional pricing offers and latest Vet Net Supplies News and Articles.

Do you sell prescription products?

Unfortunately, we cannot sell prescription products over the Internet.

Do you supply to customers outside of Australia?

Yes, we now sell to customers from the following locations:

  • United States
  • United Kingdom
  • Canada
  • New Zealand
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Have any more questions?