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» Home » FAQ |
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Frequently Asked Questions |
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Will my personal details remain private? |
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Yes! We value our customers and their privacy and all details remain confidential. |
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What payment options does Vet Net Supplies accept? |
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PayPal (Visa, Mastercard, Bankcard & eCheque via PayPal)
PayPal is the safer, easier way to pay and get paid online. The service allows anyone to pay in any way they prefer, including through credit cards, bank accounts, buyer credit or account balances, without sharing financial information.
Privacy to Fight Identity Theft
Shop without sharing financial information with sellers. Your privacy is also safeguarded with:
- Data Encryption
- Online Safety Essentials
- Identity Protection Guide
Prevention to Help Stop Fraud
Feel secure knowing our extensive fraud-prevention program includes:
- 24/7 transaction monitoring
- Worldwide fraud specialists
- Cutting-Edge Fraud Models
- PayPal Verification System
Protection for Your Purchases
Get 100% protection against unauthorized payments sent from your account and get additional coverage for your eligible transactions from PayPal purchase protection programs.
Bank Deposit
If you wish to mak payment via Bank Deposit please submit your order then send us a quick email to admin@vetnetsupplies.com stating you would prefer to make payment via Bank Deposit and we will supply you with our Bank Details via email. When making payment please use your "Order Id Number" as your payment reference.
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Does the price already include GST? |
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Yes, all prices are GST inclusive. |
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How is postage costs calculated? |
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Australian Customers (AUD):
For orders less than $199 = $6.95 postage
For orders more than $199 = Free postage
(All Australian orders over $50 will be covered by Registered Post for your peace of mind.)
Overseas Customers (AUD):
For orders less than $199 = $16.95 postage
For orders more than $199 = Free postage |
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How long will my order take to arrive? |
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Please allow 10 business days for delivery within Australia, however, most of our customers receive their order in much less time.
Actual delivery time depends on a number of factors including the amount of mail the post office has to process at the time and whether or not you live in a metropolitan area. |
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How do I check the status of my order? |
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Click the green "My Order Status" button which is at the top right hand corner of the site. Then, simply log in with your email address along with the "Order ID" that was sent to your email at the time you placed your order. |
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What if im not satisfied with my order? |
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If you are not satisfied with your order please tell us why at admin@vetnetsupplies.com and then just return it (unopened in the original packaging) for a replacement or refund. |
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What happens if I am after a product that is not listed on Vet Net Supplies?
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Please contact us with your enquiry at admin@vetnetsupplies.com & we will do our best to locate products that are not listed on our website. Allow 48 hrs for a response to your enquiry.
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What are the benefits of joining the mailing-list? |
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If you register to our mailing-list, you become entitled to special discount schemes, promotional pricing offers, latest Vet Net Supplies News & Articles. |
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Do you sell prescription products?
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Unfortunately, we cannot sell prescription products over the Internet. |
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Do you supply to customers outside of Australia?
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Yes, we now sell to customers from the following locations:
- United States
- United Kingdom
- Canada
- New Zealand
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copyright www.vetnetsupplies.com
Cheap Online pet products store | Discount Pet health care Product | Pet grooming Supply
ABN: 21 798 741 903 |
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